How to Develop a Diversity Training Program By Shemiah Williams. How Do I Develop a Cultural Diversity Awareness Program for Health Care. Diversity Training in the Workplace: Embracing Diversity using a Customized Approach Online and Onsite Diversity and Sensitivity Training in the Workplace Programs. How to Develop a Diversity Training Program. Encourage interaction among your employees to strengthen staff diversity. Ablestock. com/Able. Stock. com/Getty Images. Developing a diversity training program for your organization typically involves assessing your team’s needs, designing materials that reflect your training requirements, delivering workshops and reference materials and evaluating your efforts. Companies that implement diversity training programs to advocate workplace diversity tend to have higher employee retention rates, improved morale, reduced lawsuits and improved recruiting. Step 1. Initiate a diversity training program development project by identifying the project sponsors and stakeholders. Interview these people, conduct focus groups or conduct online surveys to gather input about the current environment in your organization and what behaviors need to change. Common topics include managing change, effective communication, cultural awareness, dealing with gender issues and conflict resolution. Step 2. Define objectives for your program. For example, you may want to minimize miscommunication and misinterpretation on the job. You may also want employees to recognize and value differences in age, experience, social customs, sense of time and demeanor.
Achieving these types of objectives enables you to manage a culturally diverse and multi- generational workforce and resolve minor incidents before they become bigger problems. Step 3. Design your workshop. Managing Cultural Diversity Training Program. Managing Cultural Diversity Training. Develop an action plan for managing cultural diversity in your business. Creating a Custom Training Plan for Your Organization. Before creating your training program. Now you need to develop a plan.Prepare presentation materials to instruct participants about definitions and concepts associated with diversity. Intersperse long periods of instruction with interactive activities such as ice breakers, role- playing exercises and case studies. Ensure your content flows smoothly and covers all the relevant topics. For example, review federal laws on preventing discrimination. The Office of Civil Rights website provides resources promoting civil rights, equal opportunity programs and affirmative employment functions. Step 4. Deliver your workshop at team meetings, company events or separate training sessions. Decide how long your session should last, depending on the number of topics you want to cover, the number of participants and the participant’s familiarity with the content. Avoid dividing people into categories, as this tends to reinforce the idea of the exclusion, rather than promoting inclusion. Focus more on developing good communication. Step 5. Create a quiz to test employees on their knowledge of diversity topics. For example, the Diversity Central website publishes quizzes on many diversity issues. Completing these quizzes helps people recognize their own biases and overcome them to help enable a more productive work environment for all. Review case studies and discuss common dilemmas. For example, the Diversity Central website publishes typical workplace situations and allows users to input a solution. The website publishes the results, which can help your team work through problems in your own organization. Step 6. Evaluate your program’s effectiveness by creating an online survey to assess participant satisfaction. Talk with managers several months after your event to see if people have changed their behavior and become more tolerant of people whose values may differ from their own. About the Author. Tara Duggan is a Project Management Professional (PMP) specializing in knowledge management and instructional design. For over 2. 5 years she has developed quality training materials for a variety of products and services supporting such companies as Digital Equipment Corporation, Compaq and HP. Her freelance work is published on various websites. Photo Credits. Ablestock. Able. Stock. com/Getty Images.
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January 2017
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